Got multiple bids for residence hvac replacement. Interaction with Russell was better than others & was extremely good overall. 1 of the few that offers several unrelated manufacturers & was willing to bid all of same, although that wasn't necessary. Russell impressed me with his friendliness, his willingness to discuss options as well as needs, his frankness & his valuing a work ethic that I was brought up with, is too quickly disappearing & has great value for the customer, as well as building a business. I was also impressed that he/they are actually giving thought to things that they might do to for their customers to improve performance & longevity of the equipment. He didn't 'hurry' the time at all, answered all questions & actually invited any more. I WANTED to use All State, rather than being in a position of choosing the 'lesser evil', & we managed to do so. Due to some unanticipated circumstances, they 'worked' admirably with me on scheduling of the work. Christopher & his compatriot were likewise courteous, friendly & worked long & extremely hard in hot weather to accomplish the work. They didn't just 'disappear' because the clock was at 3, 4 or 5 & wanted to make sure we were OK & satisfied before they left for the day. Sure, I wish it was cheaper, but they were very competitive & had no 'surprises' for ' unanticipated extras'. I was rewarded for 'wanting' to use All State, they've got the 'front row, inside track' position for any future work, I happily tell others of our experience with All State & would certainly highly recommend All State in my area
